Thank you for shopping at Passion Sports! We want you to be fully satisfied with your purchase. Below is our Exchange and Refund Policy to ensure a smooth experience.

1.1 Exchange Policy:

    1. You can initiate an exchange within 7 days from the day of purchase.
    2. To be eligible for an exchange, the product must be in its original state, unused, and with all original tags and packaging intact.
    3. Products that have damages or show signs of wear and tear due to usage are not eligible for exchange.
    4. The final decision regarding the exchange will be at the discretion of Passion Sports.

1.2 Refund Policy:

    1. If you wish to request a refund, please note that we only offer refunds for products that are deemed faulty or damaged upon arrival.
    2. To be eligible for a refund, you must notify us within 7 days of receiving the product and provide relevant evidence of the damage or fault.
    3. Once your refund request is approved, we will process the refund using the same payment method used during the purchase.

1.3 How to Initiate an Exchange or Refund:

    1. To initiate an exchange or refund, please contact our customer support team through email at [email protected] or via WhatsApp at +94 71 128 8144.
    2. Kindly provide your order number, a description of the issue, and any supporting images for our team to assess the situation promptly.

1.4 Shipping for Exchanges and Refunds:

    1. If your exchange or refund request is approved, we will provide you with further instructions on the return shipping process.
    2. Customers are responsible for the shipping costs associated with returning the product.

 

Please note that this policy applies to online purchases made through the Passion Sports website. In cases where an exchange or refund is granted, we aim to process the request within a reasonable timeframe. 5 working days

For any additional questions or concerns about our Exchange and Refund Policy, please feel free to reach out to our customer support team via [email protected]. We are here to assist you in any way we can.

Thank you for choosing Passion Sports as your preferred destination for sports equipment,  and gears and sports garmnents. We hope you have a fantastic experience with us!

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